Does Your Lender WANT To Say “Yes!”?

by Dean Hartman on June 9, 2011

 

As people go through the mortgage process today, I believe that they wonder if their lender has gone insane. Lenders ask for documentation repeatedly, constantly updating, asking for further clarification and explanation for everything. Income, credit, assets and appraisals are scrutinized at a level unseen in my 25+ years. It almost seems like they are trying to find reasons NOT to lend.

But, I assure you, that is not the case. The only way lenders can stay in business is to lend money. It is what funds the operation and pays for salaries, rent and paper clips. Lending is what creates the value of the company. No closings, no revenue, no company.

So why the perception of over-documentation and over analysis when we know the lenders have to make loans? This is the reality of a post-subprime world. Lenders got too liberal and under-documented files and forgot the primary role of underwriting (judging a borrower’s ABILITY and WILLINGNESS to repay the loan) as they approved files. And now, the pendulum has swung back to a very conservative stance. Common sense seems to have been replaced by a “Cover Your Butt Mentality”.

No one is immune. Appraisers error on the side of lower valuations and heightened criticism of a home’s condition.  Underwriters labor over pay stubs, tax returns, bank statements and credit information. Closing agents meticulously examine title and closing documents. Each of them has learned that their mistakes, miscalculations, or errors in judgment (no matter how minor) can result in a loss of their job, a bad loan, and/or monetary damages to their companies.

So, today I just wanted to counsel home buyers. Your lender WANTS to make your loan. However, understand that they have been burned by borrowers, burned by their bad judgment, burned by moronic industry trends of the past. Lenders are going to be a little gun shy. If you can prove that you are willing and able to repay the loan, lenders have lots of money available at incredible (once-in-a-lifetime) rates. When you think your lender is asking for too much, know it’s because they want to say “yes” AND know that their decision is both a good and defendable one.

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Your Leadership Needed: Nearly Half of Home Buyers Surveyed Don’t Understand Essential Information about Mortgages

Your Leadership Needed: Nearly Half of Home Buyers Surveyed Don’t Understand Essential Information about Mortgages

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RISMEDIA, May 5, 2011—As the housing market continues to struggle, home buyers appear ill-prepared to take out a mortgage, answering basic questions about mortgage information wrong nearly half (46 percent) of the time, according to a Zillow® Mortgage Marketplace survey. In fact, 44 percent admitted they are not confident in their knowledge of mortgages or the mortgage process. Zillow® Mortgage Marketplace, with Ipsos, surveyed prospective home buyers, asking them to gauge their own knowledge of mortgages, and asking basic questions about mortgage facts.

More than half (57 percent) of prospective home buyers who were polled do not understand how adjustable rate mortgages (ARMs) work. When asked if interest rates on 5/1 ARMs always reset higher after five years, the majority of home buyers answered yes. In fact, the interest rate will adjust to the prevailing rate after five years, even if rates have declined. Currently, many borrowers whose ARMs have recently reset have lower interest rates than they did when they took out the loan.

Additionally, one-third (34 percent) of the respondents who are prospective home buyers do not understand that lender fees are negotiable and that they vary by lender. They believe lenders are required by law to charge the same fees for credit reports and appraisals, when in fact home buyers can save money by shopping for the lowest fees.

“Most people wouldn’t jump out of a plane if they didn’t know how to use a parachute, yet each year many buyers commit to the largest loan they will take out in their lifetimes without understanding essential information about mortgages,” says Zillow Mortgage Marketplace Director Erin Lantz. “By simply spending a few hours researching how a mortgage works, and by shopping around for the most competitive rates and fees, buyers can save a lot of money.”

Additional Survey Findings

• Nearly half (45 percent) of polled prospective home buyers believe that they should always buy mortgage discount points when obtaining a mortgage. However, because mortgage discount points are simply prepaid interest, the decision should depend on how long you intend to own the home. In some cases, you may not plan to remain in the house for long enough to break even after buying points.

• More than half (55 percent) of prospective home buyers in the study do not understand that mortgage rates vary throughout the day. In reality, mortgage rates can change rapidly, similar to how stock prices can change throughout the day. To get the optimum rate, it is important to monitor rates and shop around.

• More than one-third (37 percent) of prospective home buyers who were polled believe that pre-qualifying for a loan means they have secured financing. In fact, “pre-qualification” is used to describe the earliest step in the process when a lender approximates how much you can afford, but does not run your credit or request any sort of documentation to verify the information you provide. Although there is not a reliable industry standard definition of pre-qualification, it is not until a lender has approved your loan application without conditions that you can rest assured that the lender has committed to financing your loan.

• More than two in five (42 percent) of the polled prospective home buyers do not understand that Federal Housing Administration (FHA) loans are available to ALL buyers. Instead, they believe only first-time buyers qualify. FHA loans can cost less for many buyers, including repeat buyers with low to average credit scores and with down payments of less than 20 percent.

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Highly rated southern New Jersey realty firms offer tips on being tops – pressofAtlanticCity.com

Longtime real estate agents say they have learned to thrive in all parts of the market cycle, up or down.

Even in the current market, the most challenging for all agents working today, the best companies succeed by tailoring their methods to the changing needs of buyers and sellers.

Keller Williams had the highest customer satisfaction among home buyers for the third year in a row.

The other side of the transaction — representing buyers — might seem so easy that it deserves less effort. After all, virtually everyone in the industry agrees that this is the best buyer’s market they’ve ever seen.

Not so. Keller Williams is succeeding by adjusting its programs and customer focus for a market with an unusually high number of properties available, many of them distressed.

An initial counseling session determines the buyer’s needs and wants, “so we’re not just throwing properties in front of them but delving deeply into what would be a win for them,” said William Wagner, 59, broker owner of Keller Williams Realty Atlantic Shore, a 130-agent office in Northfield.

“There’s a lot of counseling involved because a large percentage of properties are bank-owned or short sales, and that process is longer than what traditionally happens if a normal seller is selling,” Wagner said.

Extensive training is also the key at Keller Williams.

He said his office’s Market Center performs 50 to 60 hours of training each month. Additional training is done online at any hour through the national company’s KW Connect system.

Gary Keller, chairman of Keller Williams Realty, interviews top agents around the country and shares their tips on excelling with everyone in the company, Wagner said.

The company’s information systems automatically update buyers by e-mail about properties coming on the market, he said. And from their phones, they can use KW Mobile to look up property information on the spot.

Perhaps the most innovative and effective practice at Keller Williams Realty Atlantic Shore, though, is having a legal team to negotiate with lenders on the sale of distressed properties.

“The legal team is doing hundreds of these a month, so they’re on a first-name basis with the loss mitigation officers,” Wagner said.

That expedites the process, reducing it to an average of 60 to 75 days, “really short for such sales,” he said.

Wagner said he also has his loan officers spend more time with buyers educating them on what’s involved in getting loan approvals now from lenders who are more careful.

In the current market, these strategies produce results.

 For the first six months of this year, gross commission income at the office is up 73 percent over last year, Wagner said.

That’s the payoff for customer service.

“Satisfaction is the result of spending a lot more time educating customers about the market, financing and pitfalls, so they’re very well-prepared when entering the process of purchasing a home. And as a result, they’re much happier,” he said.

Tips for homebuyers and sellers

  • Find the right agent for your specific needs. Clients often form bonds with their agents since a single purchase or sale can take several months or more to complete. Seek recommendations from friends, relatives and colleagues.
  • Consider additional services besides an agent. You may need a loan officer, financial institution, title company, inspectors, appraisers and more. A full-service real estate company can help.
  • Marketing the home is the primary focus for sellers. Ask potential agents how they will bring the property to the attention of buyers.
  • Understand the full cost of buying a home. Fees and expenses should be figured into the appropriate price range for buyers.

Source: J.D. Power and Associates

Contact Kevin Post:

609-272-7250

KPost@pressofac.com

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Distressed properties, tight mortgages slow mainland housing market rebound – pressofAtlanticCity.com: Real Estate

Spring is always good for real estate, and especially so in southern New Jersey.

The seasonal improvement in the mainland real estate market this year, however, will be modest – the mere beginning of the climb out of the three-year housing slump.

Realtors are guardedly hopeful home prices have quit falling and will begin to rise a bit, and that buyers will be lured into the market by record inventory levels and low interest rates that can only go higher (and maybe soon).

“I don’t really see a strong spring,” said William Wagner, broker owner of Keller Williams Realty Atlantic Shore, a Northfield agency with 117 agents. “Right now it looks like we’ll see a slight increase.”

The most hopeful sign, he said, was the 26 percent increase in properties under contract in mainland Atlantic County in February from the year before. Even that, though, was largely due to much better weather.

The outlook seems a little brighter in mainland Cape May County, where sales have been steady and prices have bumped up a bit, said Candi Ludlam, broker associate and sales manager for Century 21 Cape Shore Realty Co. in North Cape May.

“The market appears to be stabilizing and property values are increasing,” she said. “Things are picking up. We see more walk-ins, the phones are ringing more. I’m optimistic we’ll have a much better year this year.”

Larry DePalma, broker owner of ERA DePalma Realty Co. in Millville, said he’s seen a small increase in traffic, even though most are still first-time buyers.

“I’m starting to see some investors calling about things, looking to see what’s out there anyway,” he said.

They’re drawn by properties whose prices are back to 2003 levels, hardly above the value of the land, he said.

“I think when spring hits and the weather breaks, we’re going to see a little flurry of activity,” DePalma said.

The mainland real estate market in Atlantic County hasn’t fared as well as the island communities in the housing slump.

The median price of mainland single-family homes sold in February fell 14 percent from the year before to $176,000, market data broken out for Keller Williams by Terradatum shows. For the county as a whole, including the better-performing islands, the median price fell just 8 percent to $198,000.

Other market measures show similar

relative weakness in the mainland market vs. Atlantic County as a whole:

_February 2011 single-family sales: Mainland down 10 percent to 61; countywide down 7 percent to 87;

_Homes on the market in February: Mainland up 10 percent to 2,045; countywide up 7 percent to 3,193;

_Average days home is on the market: Mainland up 14 percent to 128 days; countywide up 12 percent to 131 days.

The home price drop reflects lower earnings, high unemployment and the outmigration of those seeking work elsewhere, Wagner said.

“The price has to do with what people can qualify to buy,” he said. “Toke rates have dropped dramatically, and a dealer who used to make $42,000 is now at $27,000 to $32,000, so they qualify for way less money.”

Demand for homes is falling further behind supply, he said. The number of mainland properties whose listings expired in February without a sale was 132, up 31 percent from the year before.

Properties for sale in mainland Atlantic County, meanwhile, increased 10 percent from the year before to 2,045. And a third are distressed properties that drag down prices.

“Last February, 13 percent of properties were bank-owned, and this February, 29 percent are bank-owned,” Wagner said. “That’s the competition out there.”

Stability on Cape

Candi Ludlam tracked home sales from Cape May to Dennisville in Cape May County, excluding the barrier island communities.

She found for the year ending in March, 454 properties sold for an average price of $157,162 – an increase of 1 percent over the average price for the year before.

“With that little increase, it suggests property values are increasing,” Ludlam said.

Sales were slightly up from the 451 in the prior year, and a bit down from the 460 in the year ending March 2009.

The mainland Cape May County market seems to have stabilized, but remains very much a buyer’s market, with 792 active listings, she said.

Most buyers are aware that mortgage interest rates are below 5 percent, but many helpful programs, especially for first-time buyers, remain unknown, she said.

Ludlam said a recent buyer using a U.S. Department of Agriculture program shows how lucrative the help can be.

“She was renting for $1,050 a month, and now she’s paying $760 a month including mortgage principal, interest, taxes and insurance,” Ludlam said. “She maybe had $600 out of pocket to get into the program.”

New deal on new

Home construction plunged even more than sales of existing homes in the severe recession, and developers on the mainland have responded with lower prices and new entry-level models.

Federal figures show U.S. housing starts in February at an annual rate of 479,000, which is 22 percent lower than the prior month and down 20 percent from the previous year. Five years ago, before the real estate bubble burst, housing starts were running at 2.1 million a year. New home sales fell in February to an annual rate of 250,000, the lowest in records going back to 1963.

Joseph Gurwicz, owner of Gurwicz Signature Properties in Egg Harbor Township, said that to survive in a market where other developers have failed, he’s had to go up against existing homes.

“I’m fighting the resale market. I have price points (from $199,900) at which I can compete with a used home,” said Gurwicz, who lives at one of his communities, Harbor Pines Golf Club & Estates. “I can give them a new home in that same dollar point, so why buy used when they can buy new with warranties and all the bells and whistles?”

Even so, Gurwicz has seen no steady improvement from what he believes is the market bottom. His other developments include Eagles Glen and a townhome development, London Court II.

“I see no steady stream either up or down. One week we’re getting traffic, and another week we’re looking at the walls and saying, what’s going on here,” he said.

Mary Riddle, spokeswoman for Fernmoor Homes’ Wood’s Landing age-restricted development in Mays Landing, said the company is introducing a new entry level 1,500 square foot home at $233,900.

“The price point is important, and people are looking at that,” said Riddle, of Ventnor. “There is a lot of interest, but also a lot of hesitation.

Much of the hesitation these days comes from worry that a buyer’s existing house won’t sell, she said, so Fernmoor has a program to address that called Smooth Move to help people accomplish the sale. Other Fernmoor developments include Crystal Lakes and Crystal Meadows, both in Egg Harbor Township.

Cindy Lombardo, spokeswoman for K. Hovnanian’s Four Seasons at Harbor Bay age-restricted homes in Little Egg Harbor Township, described traffic there as slow and steady.

“Things are looking up. We have six deposits, and that’s pretty good,” she said. “We had nine new people and two returns the past week. As soon as the weather gets nice it will get better.”

Four Seasons homes range up to 3,000 square feet and the developer is building a community clubhouse of 16,000 square feet.

Condos challenged

The condominium market on the mainland faces the same tight-credit financing difficulties as single-family homes but with one extra challenge: the loss of Federal Housing Administration money for most.

“For lenders, FHA is now the primary source of financing,” said Wagner of Keller Williams. “If a condo association has more than 15 percent of its owners delinquent in the payment of condo fees, the FHA won’t fund a loan to buy a condo there.”

He said that’s the case at a lot of condo developments, and so although his agency has buyers for condos, it can’t get financing for them.

The median price of a mainland Atlantic County condo sold in February dropped 22 percent from the year before to $109,000, Terradatum figures show. Just 16 condos sold, same as the month before but up from nine in last year’s snowy February. Average days on the market jumped to 160 from 118 a year ago.

Strong recovery elusive

Wagner’s Keller Williams Realty Atlantic Shore has done surprisingly well despite the slow market, putting 50 homes under contract in February – nearly double January’s sales, which in turn had doubled December’s.

But that doesn’t make Wagner optimistic that anything more than a slight improvement will be felt this year.

“Based on what we’re seeing, we’ve got a long way to go,” he said.

Continuing layoffs at casinos and public agencies are offsetting construction hiring by the gaming industry, and government subsidies to keep interest rates low may not last, reducing buying power, he said.

“If rates go up, prices will fall further,” he said. “For every 1 percent increase we could see another 10 percent decrease in the sales price.”

Gurwicz said his third-generation development firm is still seeing more negatives than positives for home builders. Banks, for example, have made it much harder for buyers to qualify for a mortgage.

“We just need to get confidence back a bit. The economy needs a little confidence builder, something that makes people feel more comfortable,” he said. “Banks have to loosen up a bit and as people get confident, things will start moving.”

Wagner said he hopes that happens, and properties start selling consistently this year.

But for housing, the outlook remains uncertain, so this might not be its year.

“We could be looking at an extended period of recovery, maybe two or three years,” he said.

Contact Kevin Post:

609-272-7250

KPost@pressofac.com

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At Keller Williams, keeping the spirit in the housing market | Philadelphia Inquirer | 03/20/2011

As the housing downturn grinds agonizingly into its fifth year, it is difficult to imagine that anyone working in real estate would be positively giddy about the job.

The people who work for Keller Williams Real Estate, if not giddy, say they are really happy working at the real estate franchise company, which has 23 offices and 2,122 employees in the Philadelphia metropolitan area, according to information supplied by the company.

Based on the responses to The Inquirer, Daily News, and Philly.com Top Workplaces 2011 survey, Keller Williams, with 78,000 employees in the United States and Canada, headed the list of top large companies.

“Keller Williams is a great place to work because it focuses not only on growing successful businesses, but also on personal growth,” said Amanda Nettles, the Exton office manager.

“Realtors are attracted to Keller Williams because of our training. We have the best in the industry, and it shows,” Nettles said.

Nettles’ exact title is “market center administrator,” because that is what Keller Williams calls each of its 695 offices, making it, according to information provided by the company, the second-largest residential real estate firm in the United States.

The company says that in 2009, it was the only major real estate franchise company in North America to experience positive growth.

Each office is independently owned and operated.

The Austin, Texas-based Keller Williams has a corporate model that differs from that of many other real estate firms. In founding the company in 1983, Gary Keller and Joe Williams began a “mission to build careers worth having, businesses worth owning, and lives worth living.”

Chris LaGarde is an agent and a member of the Exton center’s leadership council.

“I hate salespeople, and I never thought I would ever do this,” he said, adding that he has had “tremendous success in a very short time.”

It is due, LaGarde said, to Keller Williams’ “culture and training.”

Nettles said that managers “encourage our employees and Realtors to be the best they can be in all aspects of their lives.”

“For this reason, the energy is contagious,” she said. “It is great to get up and go to work with people who are excited and passionate about what they do.”

Remember that agents are independent contractors and not employees. Still, the comments by both employees and agents in the survey endorse what Nettles has said:

“I get to make a positive change in the world every day,” one respondent said.

Another commented: “I have an opportunity to share my experience with newer agents and help them build their business through the classes I teach.”

Still another said: “It is not a job. It is an opportunity that empowers me every day to invest my very best into whatever I am doing. It excites and motivates me to know that I am making an impact in the lives of others.”

Nettles said Keller Williams has a national charity, KW Cares, called WeKare at KW locally. Agents have raised more than $10,000 in 2010 – giving “back to the community that feeds our own families.”

Acknowledging that it is “easy to brag about KW,” Nettles said that one of the best parts of working for Keller Williams “is the feeling that you’re a part of something bigger.”

“Exton is currently incubating a brand-new office in Devon, opening this spring, and it is awesome to watch the office start from nothing and grow to be an inevitably successful market center,” she said.

“We call it our family, and it truly feels that way,” Nettles said.

In response, agent Cindy Dickerman told Nettles: “You are one of the reasons we are a wonderful place to work.”

 

Contact real estate writer Alan J. Heavens at 215-854-2472, aheavens@phillynews.com or Twitter: @alheavens.

 

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